Why ruin a good thing? I will never eat from your restaurant again. The food is poor quality. The consistency is all over the place. The customer service is worse than the food, especially in the Windsor CT store. I ordered through Grub Hub and added a note that was not followed. When I tried to call the store to inquire, there was no answer after multiple attempts.
So upon my 5th call back to the number I pressed the option to speak to catering. When your representative Kyle answered I tried to ask him about my order and he told me I would have to talk to the store. So I asked him if he could transfer me and he told me the phone system was not that advanced. So I explained to him I had tried several times and no one was answering and that I wanted to make sure the note I added online was understood so I would get what I was trying to order.
He told me that they were probably busy. So I let him know that I had in fact received my order already and it was not correct so I had wanted to call and verify that the add on came over correctly before I complained that the order was wrong.
The beginning and asked me why I had an attitude. Then I asked him why he had an attitude and asked where was his customer service.
Well then I did get an attitude and I had a few choice words for Kyle as he did for me as well. I am so disgusted with the service and quality of the food. I will never order from or eat at your restaurant again. You may want to tell your Manager in the Cortland NY restaurant to take some Windex and clean al of the glass doors. They are filthy and not clean at all.
Greasy handprints all over. Looks as though they have not been wiped in years. Not a good impression for a restaurant. The food was good and staff were Friendly though.
Seniors do not need much food but they do expect a healthy choice. Less chips but more vegetables would be appreciated. Now the cashier is like a person you would find in a grocery store. Completion is here — watch I know — been on Wall Street for 45 years. Seen the best come and finish. We would eat there about 4 times per week. A young female employee standing behind the person making my burrito pulled down her mask, blew her nose on a paper hand towel, examined the contents, wadded the towel up and threw it away.
Without changing her gloves, she turned and proceeded to assemble a burrito. I came close to leaving without my food. This girl was so rude to me and my girlfriend.. As i went to move forward to pay for my purchase, i heard her tell 3 other employees that you couldnt fix stupid, in which she directed that toward me.
This girl was so rude. I then told her that their were people eating their that didnt even have a mask on. She wasnt even concerned about that.
I proceed to ask for the manager, and told him how rude she was and the comment that she directed toward me…He did mention to me about the mask, I told him that no one and i mean no one has said a word to me in this town, in any store about wearing a mask right below the nose. He assured me that he would take care of this matter. He then direted Bre to come to his office…He never apolgized to me and my girlfriend. I then left the store..
I assure you that word can get around quickly about rude employees…I assure you that I will not be back into moes with someone as Bre making a smart remark to me. If this is the kind of employees that Moes keep, then you wont last long.. After the fact, we found out they apparently use Postmates to process all orders. And, they even failed to include the salsa we ordered! As of today, nothing concrete!
Very disappointed in your company. Ask the Manager why no masks and she they could not talk through the masks. Manager does not care about the welfare of their employees or Customers. My boyfriend and I love eating Moes.
But today he ordered a homewrecker as he normally gets, and while taking a bite of his burrito an extremely long peace of hair streamed out of the burrito. Now in normal circumstances I would just shake my head in disgust, but in this particular situation with the dangers of COVID, I am now extremely worried about the health of my boyfriend and in awe of the lack of safety measures that are NOT being taken serious in this particular franchise.
Because not only was there a hair in food but also the staff were near the food with mask below their chins and not actually covering there mouths and nose.
I am in hopes that someone will reach out to me to somehow reassure me that this will never happen again and pray to God that my boyfriend maintains his health! My comment is more of a note to Management regarding employee safety. Being a Manager in a Logistics Field I am completely astonished by the lack of information and safeguards being applied in your workplace. We owe this to our employees. I encourage you to take a deep dive into the safe practices as I am quite confident this local establishment is quite likely a typical scenario seen across your company at many of your franchises.
I hope this message is received as one of concern for your employees as well as for your corporate quality and safety team as well. Thank you for your time. These nachos can be personalized to be exactly what you love by choosing Steak, Chicken, Ground Beef, Tofu, or Vegetarian style! These tacos can be personalized to be exactly what you love by choosing Steak, Chicken, Ground Beef, Tofu, or Vegetarian style!
This kids burrito can be personalized exactly how they want with Steak, Chicken, Ground Beef, Tofu, or Vegetarian style! This kids taco can be personalized exactly how they like it with Steak, Chicken, Ground Beef, Tofu, or Vegetarian style! Make any of our entree options vegetarian by adding grilled onions, mushrooms, peppers or grilled tofu! Back to Search.
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