One needs to have trustworthy people around with whom you can speak your heart out. It is rightly said that our colleagues are also a part of our extended family. Your team members can also give you the right feedback and suggestion when required.
Knowledge sharing is important if you really want to do well in your career. If you are sharing something with your team member, do not forget that you will also gain something or the other in return. It is foolish to spoil relationships with people around you. Trust me, you gain nothing. Never fight with your superiors, team members or subordinates even if you have decided to leave the organization and move on in life. You never know when you might need the other person in the long run.
Be cordial to everyone. Unnecessary conflicts and misunderstandings lead to stress. Stress not only reduces your concentration but also affects your mental peace and health.
Learn to be a bit diplomatic. There is no point of being too emotional or sentimental at workplace. Creating strong internal connections can improve internal workflows, make your workforce happier, and return great business results. Here are three reasons why you should intentionally focus on relationship building within your organization. Recently, more and more organizations have consolidated departments through restructuring.
Learning and development is often the department that gets combined or consumed by others, such as HR, operations, or even legal and marketing. This can be a difficult transition for any department, but internal shifts like this can be more successful within a collaborative environment. Creating a space for teams to work together can improve reactions to internal change.
People can come together to mitigate adjustments and develop practices that help the organization adapt as a whole. Navigating change management can be difficult. But what if all teams had the same approach? Changes would be much easier to implement and far more effective straight away.
A good place to start these connections is by encouraging teams to work towards a unified goal. If two departments have similar aims, actively focus on growing a working relationship between them.
This way, you can begin introducing a cross-functional company culture. They both aim to integrate learning into the employee lifecycle. In some organizations, the two departments unite to achieve this goal by both agreeing to reinforce the same behaviors, skills, and more, in employees.
If your business is a restaurant , walk around to the tables and ask customers if everything was okay. And make it easy for customers to complain. Let customers know they can come to you with problems. You might just save your reputation by receiving fewer negative online comments and by being known as the business owner in your city and industry who is easy to work with.
Negative online reviews in search results can cause you to lose up to 70 percent of potential customers. While you have no control over what consumers say about your business online, you can at least make them feel more comfortable coming to you with their problems, giving your business a better chance of avoiding those negative reviews.
If a customer does leave a negative review, be sure to reply and make it right for the customer. Online reviews are important , and consumers read your reviews. If you reply to negatives and attempt to make amends with the customer, you could salvage that relationship and your online reputation. Make sure your customer service is excellent, as well.
If your interactions with customers leave something to be desired, customers won't feel comfortable talking to you or your employees, and it will be that much harder to build customer relationships. Zappos is known for its customer service. The company goes above and beyond. Once, when a customer's shipment was delayed, Zappos sent them a unicorn.
They gained a customer for life by doing this. You don't need to send all your customers life-size stuffed animals every time something goes wrong, but resolve complaints quickly and efficiently so that customers are happy enough to return to your business. Make sure your employees know they can come to you when they are having a problem or they need help with anything at work. We talked about listening to customers, but don't forget about your employees in the process.
Welcome employee input. Listen to their ideas. Let them know you value their feedback. And protect them. A trait of successful leadership is that you protect your team.
If you do this, they'll feel comfortable coming to you with problems rather than leaving issues unresolved or leaving the business altogether. Keep open communication with your employees.
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